I can't remember which email I used to sign up
Try searching your various email inboxes for a welcome message from our platform. If you still cannot find it, please contact our support team with your registered phone number and full name so we can help you identify the correct account.
Can I stay signed in on two different devices?
Yes, you can use your account on both a PC and a mobile phone. However, for security reasons, the system may automatically sign you out of one session if another is started from a significantly different location.
Why am I getting an error even though my details are correct?
This often happens due to cached browser data or a temporary connection glitch. Try clearing your browser cookies or switching from Wi-Fi to mobile data to see if the issue persists. Ensure your caps lock is off.
Do I have to log in again after I clear my history?
Yes. Clearing your browser's cache and cookies removes the session tokens that keep you logged in. You will need to enter your credentials again to establish a new secure connection to the server.
What should I do if someone else knows my password?
If you suspect your account security is compromised, log in immediately and change your password via the profile settings. If you cannot log in, use the password reset tool or contact support to freeze the account.